Covid-19 Guide to Visiting the Surgery

Everything you need to know about our surgeries during the easing of lockdown: 18 August 2021

Thanks again for your patience during this challenging year: now that the pandemic is easing, and autumn fast approaching, we want to keep you updated regarding our COVID-19 policies as we move forward as a team into the coming months. We welcome the return of clients into the waiting areas and consultations rooms.

This will make communication and effective treatment easier for everyone. Over the last year, we have managed to keep all our surgeries open for you and your pets. Our staff have continued to wear masks at all times in clinical areas, and will continue to follow strict COVID-19 guidelines laid out by the UK government.


We would like to provide some guidelines to keep our clients and staff safe.
  Wear a mask when within our surgeries,

  Adhere to our one-in, one-out policy across all surgeries.
  Do not attend the clinic if you experience any COVID-19 symptoms.

With your cooperation and patience we can continue to keep all of our surgeries open for you and your pets.
If you are unable to attend the surgery for any of the above reasons, remember you can book an online consultation today so you and your pet can rest easy. Book now. 


Thanks to everyone again for helping our team stay safe over the last year, and here’s to a brighter future!


Watch our video from senior vet Dane here.

Please advise our team if you have any Covid-19 symptoms or awaiting covid test results.

Thank you very much for your patience during this unprecedented time. Your perseverance in bearing with us has been greatly appreciated!

Our priority remains ensuring both you and your pet remain healthy, so your appointment will be a little different from normal, as we continue to observe social distancing and carry out additional health and safety precautions to look after everyone

Please see below our guide to what to expect at your next visit:

What to Bring

Where possible, only one person to attend per appointment to aid social distancing

If you do need to come inside the surgery for any reason, please do wear a mask – We are able to provide both a face mask and hand sanitizer.

When You Get Here

Please call us when you arrive

We have provided shelter and seating to the front of the surgery if you have come by public transport or on foot

If you travelled by car, please stay in your car where possible and ensure the receptionist is aware of your registration number.

A member of the team will come out to collect and return your pet to you

During the Appointment

Please remain outside the surgery in the sheltered areas or your car,

You are free to leave if your pet is in for surgery

If required your vet will be available on a live video link, please click the link once your pet has been taken inside

After the Appointment

After the appointment, the vet may come out to discuss treatment, medication, and cost with you

We can take payment with a flexible card machine in the designated areas or may call you for payment before your medication is dispensed.

Despite the ongoing health risks, our dedicated teams are committed to care for your pets and we continue to thank you for bearing with us.

Stay Safe.